Testimonials

Judith Mackendon. SR2

Great service from Scott. My double oven is gleaming and my Aga hasn’t looked so good since I bought it. Tremendous.

Judith Mackendon. SR2

Mrs Clifford, West Rainton. DH4

Excellent job every 6 months.

Mrs Clifford, West Rainton. DH4

Elizabeth Fewster, Durham. DH1

We are very pleased with the prompt and efficient service from your company.

Elizabeth Fewster, Durham. DH1

Molly Wallace, West Rainton. DH4

Great job by Scott every 6 months.

Molly Wallace, West Rainton. DH4

Karen Hinds, Belmont. DH1

Really happy with my ovens and sparkling as always.

Karen Hinds, Belmont. DH1

Mr Lumsdon, Houghton-Le-Spring. DH4

Excellent job. Very pleased with the result.

Mr Lumsdon, Houghton-Le-Spring. DH4

Mary Fitter, Durham. DH1

Incredible service. A really dreadfully dirty oven now looks new. Amazing. Thank you.

Mary Fitter, Durham. DH1

Mrs Bohill. Sacriston. DH7

My oven was almost pass redemption but you left it as good as new. A great service.

Mrs Bohill. Sacriston. DH7

Mrs Todd, Chester Le Street. DH2

Very pleased with Scott’s service. Cooker gleaming.

Mrs Todd, Chester Le Street. DH2

David Shilton, Durham. DH7

It’s always a pleasure to have a regular, reliable, friendly and efficient service from a lovely person.

David Shilton, Durham. DH7

Mrs Aysel, Chester Le Street. DH2

Brilliant job as usual, lovely man. Oven always looks like new.

Mrs Aysel, Chester Le Street. DH2

Mr Weatherall, Lanchester. DH7

Great job every year!!

Mr Weatherall, Lanchester. DH7

Mr Robertson, Ushaw Moor. DH7

Brilliant job!!

Mr Robertson, Ushaw Moor. DH7

Miss Addison, Tow Law. DL13

Thank you for such a great job. Clean, tidy and quick.

Miss Addison, Tow Law. DL13

Kay Markee, Stockton. TS21

On time – good service. Left clean and tidy.

Kay Markee, Stockton. TS21

Mr Middlemiss, Shiney Row. DH4

Excellent service again.

Mr Middlemiss, Shiney Row. DH4

Mrs Davidson, Houghton-Le-Spring. DH4

Thank you for a great job, oven as new and no nasty smells.

Mrs Davidson, Houghton-Le-Spring. DH4

Mrs Stone, Oston. DH2

Excellent job. Oven as good as new!

Mrs Stone, Oston. DH2

Mr. E. South, Durham. DH1

Many thanks for the prompt and efficient service. I will definitely recommend to others.

Mr. E. South, Durham. DH1

Rachel Coleman, Durham. DH1

Always a first class service – absolutely delighted as always!

Rachel Coleman, Durham. DH1

Mr Macnaught, Stockton. TS17

Great job!!

Mr Macnaught, Stockton. TS17

Mr Stansfield, East Bolden. NE36

Scott has carried out a superb job and has satisfied our ‘appliance’ hopes. Thanks.

Mr Stansfield, East Bolden. NE36

Richard Meward, Sedgefield. TS21

Very good service, excellent results!

Richard Meward, Sedgefield. TS21

Mrs Robson, Consett. DH8

Excellent service. Operative punctual, polite and great workman. Very happy with the result. Many thanks.

Mrs Robson, Consett. DH8

Mrs Gilderoy, Sunderland. SR2

Great service from booking through to standard of work. Perfect!

Mrs Gilderoy, Sunderland. SR2

Mrs Quinney, Lanchester. DH7

Great stuff – oven is sparkling! Thank you.

Mrs Quinney, Lanchester. DH7

Mrs Reah, Cleadon. SR6

AMAZING! What a difference. Quick work but thorough, looks ‘brand new’.

Mrs Reah, Cleadon. SR6

Barry Lumsden, Houghton-Le-Spring. DH4

Excellent service. Everything very tidy. Both ovens extremely clean.

Barry Lumsden, Houghton-Le-Spring. DH4

Mrs Watchman, Houghton-Le-Springs. DH4

Brilliant service. Would recommend this service to everyone.

Mrs Watchman, Houghton-Le-Springs. DH4

Mr Jackson, Durham. DH1

Very pleased with service and results. I now have a good as new oven. Would definitely recommend and use again in the future, hopefully not for a while yet. Thank you!

Mr Jackson, Durham. DH1

Mrs Jackson, Framwellgate Moor. DH1

A great service, thank you. I have already recommended OVENU to friends, as I am delighted with the results. My oven is practically brand new – brilliant!

Mrs Jackson, Framwellgate Moor. DH1

Mrs Dunn, New Herrington. DH4

Very pleased. Very good service. Very pleasant young man. Will have them again.

Mrs Dunn, New Herrington. DH4

Anna Thompson, Murton. SR7

Great work. Very professional.

Anna Thompson, Murton. SR7

Janet Dunningham, Hastings Hill. SR4

Oven like new, fantastic! Will use you again. Thank you.

Janet Dunningham, Hastings Hill. SR4

Miss Campbell, Consett. DH8

A great job done. Tried another company once before, but you are far better. Now I dont want to use my oven. See you again in January.

Miss Campbell, Consett. DH8

Mrs Hall, Durham. DH4

Quiet and quick. Oven is sparkling, very happy.

Mrs Hall, Durham. DH4

Ms Maccann, Durham. DH1

Thank you for the very efficient service. My oven has never looked so shiny and clean!

Ms Maccann, Durham. DH1

Mrs Esdaile, Chester-Le-Street. DH2

Excellent service. Prompt and efficient. Lovely clean oven and fan.

Mrs Esdaile, Chester-Le-Street. DH2

Mr Standish, Chester-Le-Street. DH3

Excellent professional service as always. I cannot recommend them highly enough.

Mr Standish, Chester-Le-Street. DH3

Ian Pollen, Great Lumley. DH3

Well chuffed with the prompt professional cleaning. Many thanks.

Ian Pollen, Great Lumley. DH3

Mrs Anderson, Durham. DH6

Delighted as always with the service and price. Would definitely recommend.

Mrs Anderson, Durham. DH6

Mrs Swindale, Sedgefield. TS21

Very pleased with the service. Oven looks like new.

Mrs Swindale, Sedgefield. TS21

Mrs Smith, Sunderland. SR3

The oven has come up as good as new! Fantastic service.

Mrs Smith, Sunderland. SR3

Mrs Richardson, East Herrington. SR3

Excellent service. Very professional.

Mrs Richardson, East Herrington. SR3

Mrs Coney, Spennymoor. DL16

Very happy. Thank you.

Mrs Coney, Spennymoor. DL16

Mrs Armstrong, Durham. DL15

Absolutely delighted with my oven, it looks like new. Brilliant service.

Mrs Armstrong, Durham. DL15

Miss Freer, Sunderland. SR3

Very pleased to see inside my oven once more. Will definitely be calling on OVENU again!

Miss Freer, Sunderland. SR3

Angela Douglas, Hartlepool. TS27

Very pleased, a lovely job.

Angela Douglas, Hartlepool. TS27

Mrs O’Sullivan, Cowsett. DH8

Very pleased with service and time keeping.

Mrs O’Sullivan, Cowsett. DH8

Mr Purcell, Durham. DH6

Excellent service. Good attention to detail.

Mr Purcell, Durham. DH6

Mr Hanson, Sacriston. DH7

Prompt, on time arrival. Good smooth service. Will use again and recommend. Thanks.

Mr Hanson, Sacriston. DH7

Wendy Buttleman, Carville. DH1

Fantastic as usual.

Wendy Buttleman, Carville. DH1

Nicola Sherriff, Bowburn. DH6

Looks like new. Good job, clean and tidy. Thanks.

Nicola Sherriff, Bowburn. DH6

Mrs Harrison, Durham. DH1

Great service as always.

Mrs Harrison, Durham. DH1

Mrs Shilton, Sacriston. DH7

Service as always perfectly by a very pleasant operative.

Mrs Shilton, Sacriston. DH7

Mrs Wilkinson, Durham. DH1

Brilliant job. Quick and efficient, no mess. Will ask again!

Mrs Wilkinson, Durham. DH1

Mrs Laing, Durham. DH1

Can’t believe the difference. Fab job.

Mrs Laing, Durham. DH1

Mrs Miller, Durham. DH1

Fantastic job. Really impressed.

Mrs Miller, Durham. DH1

Miss Kellie, Ebchester. DH8

Fantastic service – cooker as good as new.

Miss Kellie, Ebchester. DH8

Pamela Hemming, Durham. DH1

Super job by Scott.

Pamela Hemming, Durham. DH1

Miss Burns, Delves Lane. DH8

Excellent service, hassle free, very clean, polite and professional. Cheers.

Miss Burns, Delves Lane. DH8

Amanda Firby, Bear Park. DH7

Excellent job!! Very happy with the service.

Amanda Firby, Bear Park. DH7

Mrs Williams, Newton Hall. DH1

Delighted with the cleaning of my oven.

Mrs Williams, Newton Hall. DH1

Carol Anderson, Sherburn. DH6

As usual excellent finish.

Carol Anderson, Sherburn. DH6

Miss Andrea Humble, Tyne & Wear. DH6

Great, pleased with job. New oven!

Miss Andrea Humble, Tyne & Wear. DH6

Mr McGibb, Chester-Le-Street. DH2

Brilliant job. Pleased I saw the advert.

Mr McGibb, Chester-Le-Street. DH2

Mr Smith, Durham. DH1

Excellent job, back to showroom condition. Will recommend and use again.

Mr Smith, Durham. DH1

Mrs Vickers, Picktree. NE38

Very pleased once again! Thanks!

Mrs Vickers, Picktree. NE38

Mrs. Coleman, Durham. DH1

Absolutely superb job – as always. No mess, no hassle and a great result.

Mrs. Coleman, Durham. DH1

Mr. Hanson, Sacriston. DH7

Good effective clean, done in no time at all.

Yes – we will use this company again – highly recommended.

Mr. Hanson, Sacriston. DH7

Mrs. Keenan, Durham. DH1

Excellent service.

Well mannered worker.

Very good.

Mrs. Keenan, Durham. DH1

Mrs. Ratcliffe, Houghton Le Spring, DH1

Excellent and friendly service.

Would recommend this service to friends and family.

Mrs. Ratcliffe, Houghton Le Spring, DH1

Mr. Purvis, Crook. DL15

Great job and will use your company in the future!

Mr. Purvis, Crook. DL15

Mrs. Saunders, Shotley Bridge. DM8

I’m very happy with the efficiency and quality of Scott’s work.

Mrs. Saunders, Shotley Bridge. DM8

Mr. Henson, Durham. DH7

Great service and great price.

Would recommend!

Mr. Henson, Durham. DH7

Mrs Younger, Houghton Le Spring. DH4

Absolutely delighted! I’d forgotten the oven looked like that. And Scott….what a great guy! Thank you!

Mrs Younger, Houghton Le Spring. DH4

Mrs Mitchell, Durham. DH1

Looks brand new again. Love it!

Mrs Mitchell, Durham. DH1

Molly Wallage, West Rainton. DH4

Really delighted with the job. Now have a new oven.

Molly Wallage, West Rainton. DH4

Sandra Spark, Durham. DH1

Great.

Sandra Spark, Durham. DH1

Mrs Weatherall, Lauchester. DH7

We were very pleased with the work done. The ovens transformed for the first time in 5 years!

Mrs Weatherall, Lauchester. DH7

Mrs Hind, Chester-Le-Street. DH3

Done a great job. Nice and clean again.

Mrs Hind, Chester-Le-Street. DH3

Helen Allen, Durham. DH1

Great job. Thank you.

Helen Allen, Durham. DH1

Mrs Guest, Chester- Le-Street, DH2

Delighted with result. LIKE NEW AGAIN!

Mrs Guest, Chester- Le-Street, DH2

Mr Thompson, Durham. DH6

Very good job. Thanks.

Mr Thompson, Durham. DH6

Mrs Hamilton, Newton Hall. DH1

Delighted with job. Pleasant operator.

Mrs Hamilton, Newton Hall. DH1

Jennifer Hill, Sacriston. DH7

Very pleased with work. Showroom condition.

Jennifer Hill, Sacriston. DH7

Lesley Hagon, Esh Whinnig. DH7

Excellent service and work. Thank you.

Lesley Hagon, Esh Whinnig. DH7

Mrs Hall, Birtley. DH3

Excellent job. Very pleasant workman who arrived on time and was efficient and hard working. Thank you.

Mrs Hall, Birtley. DH3

Mrs Robson, Consett. DH8

Thrilled with oven service, fast efficient and pleasant. All ready for Christmas now! Saved my life and my turkey!

Mrs Robson, Consett. DH8

Mrs White, Chester-Le-Street. DH3

Very prompt service. Very pleased with overall service.

Mrs White, Chester-Le-Street. DH3

Mr Rodgerson, Fencehouses. DH4

Very quick and efficient service and our oven looks like new. Definitely recommended.

Mr Rodgerson, Fencehouses. DH4

Mrs Coleman, Durham. DH1

Absolutely great service – efficient, friendly and a great job done.

Mrs Coleman, Durham. DH1

Mrs Dobbs, Carville. DH1

Very happy with the service – excellent!

Mrs Dobbs, Carville. DH1

Kirsty Newell, Langley Moor. DH7

Great customer service – being in touch. Great job! Definitely recommend.

Kirsty Newell, Langley Moor. DH7

Mr Atkinson, Lumley. DH3

Very happy with the work carried out.

Mr Atkinson, Lumley. DH3

Mrs Wallis, Durham. DH1

Great job as usual. Bliss never to have to clean another oven. Yippee!

Mrs Wallis, Durham. DH1

Mr Ludlow, Stanley. DH9

Over the moon, 100% satisfaction.

Mr Ludlow, Stanley. DH9

Mrs Dawson, Chester-Le-Street, DH2

Good job, lovely and clean.

Mrs Dawson, Chester-Le-Street, DH2

Mrs Wakefield, Chester- Le-Street. DH3

Very happy with the oven clean. Thank you.

Mrs Wakefield, Chester- Le-Street. DH3

Mrs Robson, Durham. DH2

Over the moon with the results. Looks like a new oven.

Mrs Robson, Durham. DH2

Miss Johnston, Houghton Le Spring. DH4

Great job! It looks like new.

Miss Johnston, Houghton Le Spring. DH4

Joanne Hughes, Fence Houses. DH4

Wow!! What a great job. Saved the money I was going to spend on a new oven!

Joanne Hughes, Fence Houses. DH4

Helen Tindle, Newton Hall. DH1

Friendly staff, clean service. Very pleased with the results. Will recommend to family and friends.

Helen Tindle, Newton Hall. DH1

Allison Whitfield, Pelton. DH2

Very happy. Sparkling clean.

Allison Whitfield, Pelton. DH2

Mrs Kavanagh, Penshaw. DH4

Thank you so much. I’m really pleased with the friendly service and the oven looks great. A fabulous job!!

Mrs Kavanagh, Penshaw. DH4

Mrs Bassett, Durham. DH2

Great job done. No mess.

Mrs Bassett, Durham. DH2

Mrs Evans, Gilesgate. DH11

Fantastic job. Happy with my ‘new oven’!

Mrs Evans, Gilesgate. DH11

Mrs Jafri, Durham. DH1

I am most delighted with my ‘looks like new’ oven! Many, many thanks will be in touch again.

Mrs Jafri, Durham. DH1

Mrs Russell, Durham. DH1

I am very pleased with the work done by your engineer. It looks almost new!

Mrs Russell, Durham. DH1

Jo Wakefield, Brandon. DH7

My oven is as good as new. Fantastic. Many thanks.

Jo Wakefield, Brandon. DH7

Mrs Hood, Woodstone Village. DH4

I am delighted with the finished result. My oven is cleaner than when we moved in. Thank you Scott.

Mrs Hood, Woodstone Village. DH4

Louise Rising, Stanley. DH9

Very happy with the clean oven. Great!

Louise Rising, Stanley. DH9

Mrs Davison, Perryhill. DH7

Efficient thorough job. Would highly recommend.

Mrs Davison, Perryhill. DH7

Mark Lincoln, Coxhoe. DH6

I am absolutely delighted with the work done by Scott. Very good service from start to finish.

Mark Lincoln, Coxhoe. DH6

Mrs Unwin, Great Lumley.DH3

Very efficient and friendly service. It’s a shame to use the oven now because it looks so good. I would definitely recommend.

Mrs Unwin, Great Lumley.DH3

Wendy Buttleman, Carrville. DH1

Great service, very efficient.

Wendy Buttleman, Carrville. DH1

Mrs Hale, Crook. DH5

Very professional job quickly carried out.

Mrs Hale, Crook. DH5

Mr Hall, Lanchester. DH7

Very happy!!

Mr Hall, Lanchester. DH7

Mrs Mason, Newbottle (Church). DH4

Service excellent, good job done. Many thanks.

Mrs Mason, Newbottle (Church). DH4

Mr James, Consett. DH8

Very happy. Clean and tidy. Very polite and friendly.

Mr James, Consett. DH8

Mrs Standish, Chester-Le-Street, DH3

Excellent job. Thanks.

Mrs Standish, Chester-Le-Street, DH3

Mrs Cummings, Chester-Le-Street, DH2

Friendly and polite service. Lovely job. Happy with work.

Mrs Cummings, Chester-Le-Street, DH2

Mrs West, Houghton. DH5

Very fast efficient service. Oven and hob looks like new. Would recommend and use again. Thank you.

Mrs West, Houghton. DH5

Mrs Robinson, Sunderland. DH4

3rd time customer and happy again with the results. See you next year.

Mrs Robinson, Sunderland. DH4

Ms Cameron, High Pittington. DH6

Like magic! Like new! What a difference!

Ms Cameron, High Pittington. DH6

Mrs Taylor, South Hetton. DH6

My oven looks like new.

Mrs Taylor, South Hetton. DH6

Mr Bolton, Durham. DH7

A really efficient job. The oven’s never looked better.

Mr Bolton, Durham. DH7

Mrs Bewick, Durham. DH1

Brilliant job well done. Scott is very efficient and helpful.

Mrs Bewick, Durham. DH1

Mr Annis, Durham. DH1

Very pleased – oven hasn’t looked so good for years!

Mr Annis, Durham. DH1

Helen Johnsten. Durham. DH1

As good as new or even better. Trustworthy and tidy.

Helen Johnsten. Durham. DH1

Mr Shrouder, Birtly. DH3

As always made my oven look brand new, it amazes me every time. See you next year.

Mr Shrouder, Birtly. DH3

Mrs Armstrong, Branspeth. DL15

Excellent job. Many thanks. Very professional.

Mrs Armstrong, Branspeth. DL15

Mr Dixon, Durham. DH1

Good job.

Mr Dixon, Durham. DH1

Mrs Abbisher, Durham. DH6

A super job.

Mrs Abbisher, Durham. DH6

Mrs Wright, Durham. DH1

Excellent service.

Mrs Wright, Durham. DH1

Mrs Clark, Chester-Le-Street. DH2

A brilliant job. Good worker.

Mrs Clark, Chester-Le-Street. DH2

Dr Williams, Consett. DH8

Great job. Excellent service.

Dr Williams, Consett. DH8

Mrs Edgar, Chester-Le=Street. DH2

Very pleasant and helpful. Good job.

Mrs Edgar, Chester-Le=Street. DH2

Mr Antonys, Chester-Le-Street. DH3

Delighted with the new oven appearance. A great job. Thanks very much.

Mr Antonys, Chester-Le-Street. DH3

Mrs Fessey, Shincliffe. DH1

Absolutely fantastic service with a smile. Great result. New oven!!

Mrs Fessey, Shincliffe. DH1

Joan McPhail, Beamish. DH9

So pleased with the work done. The best money I’ve spent for years! Wonderful job done. Thanks.

Joan McPhail, Beamish. DH9

Mrs Carr, West Herrington. DH4

I am very pleased with the job done today. What a difference! Thank you.

Mrs Carr, West Herrington. DH4

Mrs Milbanke, Durham. DH1

Brilliant – looks new again.

Mrs Milbanke, Durham. DH1

Mrs Noble, Washington. DH4

Fabulous job!

Mrs Noble, Washington. DH4

Mrs Maine, Durham. DH1

Great service. Recommended. Thank you.

Mrs Maine, Durham. DH1

Mrs McCourt, Durham.DH1

Scott did an excellent job – the oven is gleaming.

Mrs McCourt, Durham.DH1

Mr Wood, Carville. DH1

Completed to our satisfaction. Very prompt, clean and tidy. Good job done.

Mr Wood, Carville. DH1

Jill Dawson, Carrville. DH1

A great job done in good time.

Jill Dawson, Carrville. DH1

Mr Richardson, Cowsett. DH8

1st class service. Very happy with outcome.

Mr Richardson, Cowsett. DH8

Mrs Penny, Haswell. DH6

Excellent job!

Mrs Penny, Haswell. DH6

Mrs Plant, Durham. DH4

Excellent job!

Mrs Plant, Durham. DH4

Mrs Conner, Chester-Le-Street. DH3

A sadly neglected double oven was restored in terms of it’s self respect. A beautiful job. Thank you.

Mrs Conner, Chester-Le-Street. DH3

Mrs Whitfield, Durham. DH1

Excellent job! Thanks very much.

Mrs Whitfield, Durham. DH1

Mrs Richardson, Durham. DH4

Very good job, very pleasant and helpful. Job well done.

Mrs Richardson, Durham. DH4

Mrs Heslop. Crook. DL15

Scott did a fantastic job. Will recommend him to friends and family. Thank you.

Mrs Heslop. Crook. DL15

Mrs Ferriday, Durham. DH4

Fast and efficient service. Friendly engineer.

Mrs Ferriday, Durham. DH4

Mr Craven, Durham. DH7

Great job. Aga like new.

Mr Craven, Durham. DH7

Mr Farrell, Langley Moor. DH7

Excellent job.

Mr Farrell, Langley Moor. DH7

Ms Ketteridge, Durham. DH7

Lovely to have my oven looking as good as new again and saving me from a job I hate doing!

Ms Ketteridge, Durham. DH7

Mrs Burdon, Chester-Le-Street. DH2

Fantastic job, very patient. Would get Scott back, no problem.

Mrs Burdon, Chester-Le-Street. DH2

Miss Hale, Durham. DH1

My oven has had a thorough overhaul and looks as good as new.

Miss Hale, Durham. DH1

Miss Melvin, Sherhum. DH6

Fantastic job. Oven looks like new!

Miss Melvin, Sherhum. DH6

Ms Loftus, Stanley. DH9

The cooker has certainly been returned to ‘showroom’ condition – as advertised.

Ms Loftus, Stanley. DH9

Mr Lumsdon, Houghton-Le-Spring. DH4

Excellent service. Very clean job.

Mr Lumsdon, Houghton-Le-Spring. DH4

Mrs Warne, Durham. DH1

A great job done at short notice. Very pleased.

Mrs Warne, Durham. DH1

Mrs Kettley, Chester-Le-Street. DH3

Excellent work. Thanks.

Mrs Kettley, Chester-Le-Street. DH3

Mrs Ribchester, Durham. DH1

Shiny and clean!

Mrs Ribchester, Durham. DH1

Mrs Watson, Esh Winning. DH7

Technician very efficient and pleasant. Job well done. Thank you.

Mrs Watson, Esh Winning. DH7

Mrs Blakey, Philadelphia. DH4

Great job – 7 year old oven – new again.

Mrs Blakey, Philadelphia. DH4

Mrs Bell, Durham. DH1

A wonderful job done. Cheaper than having to buy a new oven and it now looks like new – I don’t dare use it for cooking!

Mrs Bell, Durham. DH1

Mrs Benson, Durham. DH7

Fantastic job. Like a brand new oven.

Mrs Benson, Durham. DH7

Mrs Swan, Whittenstall. DH8

Delighted with the service and my lovely clean oven – hasn’t looked this good since we bought it!!

Mrs Swan, Whittenstall. DH8

Mr Wilson, Shiney Ron. DH4

Thanks for your prompt service. Booked you in on Friday and you came Monday. Very punctual, on time, spotlessly clean. Does as it says on the tin. Oven as good as new. Highly recommended. Many thanks.

Mr Wilson, Shiney Ron. DH4

Mrs O’Dowd, Crook. DL15

Very happy with the condition of the oven. Came up as new.

Mrs O’Dowd, Crook. DL15

Joan Macbeth, Durham. DH1

I am really pleased (again) with your service. Prompt and efficient. Thank you.

Joan Macbeth, Durham. DH1

Mr Duncan, Durham. DH1

Scott Lauder did a superb job on my oven and hob. I would recommend him to anyone.

Mr Duncan, Durham. DH1

Ms Harland, Chester-Le-Street. DH3

Totally reliable thorough job. Oven like new.

Ms Harland, Chester-Le-Street. DH3

Mr Fell, Houghton. DH5

First class professional job.

Mr Fell, Houghton. DH5

Ian Crosby, Sherburn. DH6

Excellent service. Really pleased with the results.

Ian Crosby, Sherburn. DH6

Mrs Anderson, Durham. DH7

Excellent job. Will recommend to friends.

Mrs Anderson, Durham. DH7

Miss Tabberner, Chester-Le-Street. DH3

Good! Very thorough.

Miss Tabberner, Chester-Le-Street. DH3

Mrs Priestley-Jayes, Durham. DL15

Wonderful service. Scott was polite and very professional. Oven like new!

Mrs Priestley-Jayes, Durham. DL15

Prof Adams, Durham. DH1

Thank you for an excellent prompt service.

Prof Adams, Durham. DH1

Mrs Rising, Stanley. DH9

Excellent job. Very pleased. Thank you.

Mrs Rising, Stanley. DH9

Mrs Rimmer, Durham. DH1

A great job. It’s the cleanest it’s ever been!

Mrs Rimmer, Durham. DH1

Mrs Todd, Stanley. DH9

Excellent job would recommend to any one.

Mrs Todd, Stanley. DH9

Mr Edge, Durham. DH1

Very impressed with the work . The man was excellent.

Mr Edge, Durham. DH1

Mrs Matthews, Consett. DH8

Good job – looks so much better. Been meaning to have this done for ages – highly recommended.

Mrs Matthews, Consett. DH8

Phil Dunn, Stanley. DH9

Scott has done a great job, the ovens look like new! It’s saved me a job I didn’t want to do! I’d definitely recommend Scott and OVENU.

Phil Dunn, Stanley. DH9

Mr Nairn, Birtley. DH3

Great service. Did what was advertised. Oven now back to showroom condition.

Mr Nairn, Birtley. DH3

Mrs Porter, Chester-Le-Street. DH12

I was highly delighted with my ‘New Look’ oven. Also the technician was professional and very helpful. Extremely delighted. Many thanks.

Mrs Porter, Chester-Le-Street. DH12

Mrs Morgan, Towlaw. DL13

Scott has done an amazing job. My ovens look as though they have never been used. I am delighted.

Mrs Morgan, Towlaw. DL13

Mrs Blair, Chester-Le-Street. DH3

Pleased with oven cleaned, looks like new!

Mrs Blair, Chester-Le-Street. DH3

Jennifer Cameron, Durham. DH6

Like new. Thank you.

Jennifer Cameron, Durham. DH6

Mrs Pauline Watchman, Houghton. DH5

Methodical worker, clean and tidy, great work and money well spent. Pleasant and informative.

Mrs Pauline Watchman, Houghton. DH5

Joyce Armstrong, Sacriston. DH7

Oven has come up like new – fantastic work.

Joyce Armstrong, Sacriston. DH7

Mrs Colling, Broompark. DH7

Work completed with no problems or fuss.

Mrs Colling, Broompark. DH7

Mr Allen, Stanley. DH9

Fantastic job! Thank you very much.

Mr Allen, Stanley. DH9

Mrs Richardson, Haswell. DH6

Excellent, very efficient. Would definitely use again.

Mrs Richardson, Haswell. DH6

Mrs Mishreki, Durham. DH6

I was delighted with the result. Should of done it years ago.

Mrs Mishreki, Durham. DH6

Lesley Taylor, Birtley. DH3

Very pleased with job done today.

Lesley Taylor, Birtley. DH3

Mrs Baughan, Penshaw. DH4

Very delighted with work carried out.

Mrs Baughan, Penshaw. DH4

Mrs Hannaford, Durham. DH6

Great service. Thanks very much

Mrs Hannaford, Durham. DH6

Mr Harrison, Penshaw. DH4

Good job. Looks like new!

Mr Harrison, Penshaw. DH4

Mrs Porteous, Chester-Le-Street. DH2

Job well done. Very pleased.

Mrs Porteous, Chester-Le-Street. DH2

Mrs Jay, Sunderland. DH5

Brilliant service. Helpful!

Mrs Jay, Sunderland. DH5

Jane Hogan, Durham. DH1

Absolutely smashing! Really happy to have a super clean oven.

Jane Hogan, Durham. DH1

Amanda Robinson, Durham. DH1

Great service – it’s like having a brand new oven!

Amanda Robinson, Durham. DH1

Mr Oxley, Haswell. DH6

Another good job carried out at both our premises. Haswell and Bowburn.

Mr Oxley, Haswell. DH6

Mrs Currey, Durham. DH1

Great job. Very quick and painless!!

Mrs Currey, Durham. DH1

Mr Benslea, Birtley. DH3

Like a brand new oven. 1st class service. Recommend highly.

Mr Benslea, Birtley. DH3

Mrs Guyatt, Wolsingham. DL13

Painless job……Clean and tidy all round. Beautifully clean oven and excellent service.  Thanks.

Mrs Guyatt, Wolsingham. DL13

Mrs Oxley, Coxhoe. DH6

Very good job.

Mrs Oxley, Coxhoe. DH6

Mrs Baggott, Lanchester. DH7

Scott cleaned our cooker and extractor hood. It looks like new. Would recommend OVENU for polite and efficient service.

Mrs Baggott, Lanchester. DH7

Mrs Jassat, Durham. DH2

Great job. Looks as good as new.

Mrs Jassat, Durham. DH2

Mr Sexton, Chester-Le-Street, DH2

Excellent and easy engagement which was very informative and resulted in me securing their services. Operationally excellent, polite efficient service. Recommended.

Mr Sexton, Chester-Le-Street, DH2

Dr Maehle, Durham. DH1

Delighted with the job.

Dr Maehle, Durham. DH1

Professor Zoy, Durham. DH1

Great job – well done. Info excellent and efficient.

Professor Zoy, Durham. DH1

Mrs. D.L. Lawson, Durham. DH7

Fantastic work. Very efficient

Mrs. D.L. Lawson, Durham. DH7

Mrs Saunders, Shotley Bridge. DH8

Good – excellent and efficient service.

Mrs Saunders, Shotley Bridge. DH8

Mrs Coleman, Durham. DH1

Great service – prompt and efficient. Oven looks like new!

Mrs Coleman, Durham. DH1

Mrs Cornish, Durham. DH1

A superb job looks just like new.

Mrs Cornish, Durham. DH1

Mrs Coleen Greenwood, Chester-Le-Street. DH2

Really pleased with job done. Oven looks like new!

Mrs Coleen Greenwood, Chester-Le-Street. DH2

Mrs Clift, Chester-Le-Street. DH3

Great. Looks like new.

Mrs Clift, Chester-Le-Street. DH3

Mrs Joseph, Penshaw. DH4

Marvellous! Couldn’t be easier – for me!! Definitely will use again. Thank you.

Mrs Joseph, Penshaw. DH4

Mrs Halliday, Durham. DH1

Excellent job. Like a new oven!

Mrs Halliday, Durham. DH1

Mrs Fewster, Durham. DH1

I am completely satisfied with your prompt and efficient service. Thank you for saving my knees!

Mrs Fewster, Durham. DH1

Mrs Unwin, Chester-Le-Street. DH3

I am delighted with the speed and efficiency of the technician. The work was carried out quickly and no mess was left behind. He was also polite and friendly. Thanks for a great job. I will definitely recommend your company.

Mrs Unwin, Chester-Le-Street. DH3

Mrs Guest, Chester-Le-Street. DH2

Thought that a new oven had been smuggled in! Brilliant job.

Mrs Guest, Chester-Le-Street. DH2

Mr Race, Penshaw. DH4

Great service. On time and a job well done.

Mr Race, Penshaw. DH4

Mrs Taylor, Stanley. DH9

Great job at short notice. Thank you.

Mrs Taylor, Stanley. DH9

Mr Richardson, Durham. DH2

Excellent service. Very thorough and pleasant.

Mr Richardson, Durham. DH2

Mr Dutton, Mount Pleasant. DH4

Thank U for OVENU. Brilliant. Our old oven looks brand NU.

Mr Dutton, Mount Pleasant. DH4

Mrs Appleby, Houghton-Le-Spring.DH4

Fabulous job, worth every penny.

Mrs Appleby, Houghton-Le-Spring.DH4

Amy Stewart, Sherburn. DH6

Very helpful and professional. The oven was cleaned in a professional and quick way.Very pleased with the result.

Amy Stewart, Sherburn. DH6

Dr David Saunders, Durham. DH1

Brilliant job. Punctual, efficient and extremely polite. Excellent job.

Dr David Saunders, Durham. DH1

Valerie Hall, Birtley. DH3

Thank you so much for an excellent service.

Valerie Hall, Birtley. DH3

Lynda Pittilia, Shadforth. DH6

Excellent job. Thank you.

Lynda Pittilia, Shadforth. DH6

Mrs Dunn, New Herrington. DH4

Good service. Polite, efficient worker. Lovely new oven.

Mrs Dunn, New Herrington. DH4

Mrs Richardson, Durham. DH1

Great job done.

Mrs Richardson, Durham. DH1

Carol Gibbins, Sherburn Hill. DH6

Excellent. Hard working. Lovely job. Many thanks.

Carol Gibbins, Sherburn Hill. DH6

Mrs Hardy, Leamside, DH4

Thanks for quick and efficient service with little disruption and a great outcome.

Mrs Hardy, Leamside, DH4

Sandra Edgar, Pelton. DH2

Your service man was very pleasant and helpful.

Sandra Edgar, Pelton. DH2

Mary Harrison, Durham. DH1

Very pleased with result. Efficient and on time!

Mary Harrison, Durham. DH1

Mrs Evans, High Shincliffe. DH1

Fantastic service. Many thanks.

Mrs Evans, High Shincliffe. DH1

Hazel Gransbury, Stanley. DH9

No smoke. Can see into oven again. Job very well done.

Hazel Gransbury, Stanley. DH9

Mrs Wilkinson, Burnmoor. DH4

I can’t believe it’s so clean, it’s a miracle.

Mrs Wilkinson, Burnmoor. DH4

Mrs Trevedi, Durham. DH1

Always great. Really notice the difference.

Mrs Trevedi, Durham. DH1

Miss Dryden, Chester-Le-Street. DH2

Excellent service. Cooker and hood look great.

Miss Dryden, Chester-Le-Street. DH2

Paul Dean, Durham. DH1

Excellent job. Will call again. Good value.

Paul Dean, Durham. DH1

Mike Whitehouse, West Rainton. DH4

Delighted with Scott, hid friendliness, time keeping and standard of work.

Mike Whitehouse, West Rainton. DH4

Mr Kelly, Newton Hall. DH1

First class job. Clean and tidy.

Mr Kelly, Newton Hall. DH1

Mr Wright, Durham. DH1

I was very happy with the service provided today. The job was completed quickly and with no fuss.

Mr Wright, Durham. DH1

Lucy Storer, Durham. DH1

Oven cleaned really well and quickly. Very pleased indeed with the service.

Lucy Storer, Durham. DH1

Timothy Cronin, Woodstone Village. DH4

Thanks, good job, very professional.

Timothy Cronin, Woodstone Village. DH4

Mr Cottall, Durham. DH1

A1 + service. Fantastic.

Mr Cottall, Durham. DH1

Angela Scott, Chester-Le-Street. DH2

Well done!

Angela Scott, Chester-Le-Street. DH2

Mr Cotton, Low Pittington. DH6

A good service, well done. Polite and efficient.

Mr Cotton, Low Pittington. DH6

Susan Ranson, Newton Hall. DH1

Great job today. Your technician was friendly, worked very hard and I am very pleased with the result.

Susan Ranson, Newton Hall. DH1

Keith Cotgrave, Coxhoe. DH6

Very quick and professional. Will use this service again.

Keith Cotgrave, Coxhoe. DH6

Mrs Bradley, Durham. DH1

Fast, efficient service.

Mrs Bradley, Durham. DH1

Mrs Patterson, Shotton. DH6

‘Brilliant’ Can’t praise enough-job perfect.

Mrs Patterson, Shotton. DH6

Elaine Middlemiss, East Rainton. DH5

Excellent service and a wonderful result! Thank you.

Elaine Middlemiss, East Rainton. DH5

Mrs Phillips, Chester-Le-Street. DH3

I am very pleased with the work done on the oven.

Mrs Phillips, Chester-Le-Street. DH3

Kirsty Nicholas, Consett. DH8

Wow- the cooker is so shiny. Fantastic job!

Kirsty Nicholas, Consett. DH8

Mrs Mather, Chester-Le-Street, DH3

Very pleased with the results. Oven looks as good as new.

Mrs Mather, Chester-Le-Street, DH3

Katherine Wright, Shincliffe. DH1

Very good service-the oven looks wonderful. Thank you.

Katherine Wright, Shincliffe. DH1

Mrs McGarry, High Pittington. DH6

Good worker. I now have a new oven. Many thanks.

Mrs McGarry, High Pittington. DH6

Mrs Potts, Houghton-Le-Spring. DH4

Excellent service. Quick and efficient. Oven looks like new.

Mrs Potts, Houghton-Le-Spring. DH4

Mrs Hinton, High Shincliffe. DH1

Oven back like new! Very good for the age of the cooker. Scott-a lovely lad.

Mrs Hinton, High Shincliffe. DH1

Ray York, Durham. DH1

Good clean job, and fixed faulty door. Highly recommended.

Ray York, Durham. DH1

Mrs Henderson, Brancpeth. DH7

Pleasant chap, done a great job.

Mrs Henderson, Brancpeth. DH7

Wendy Buttleman, Belmont. DH1

Amazing! Thank you.

Wendy Buttleman, Belmont. DH1

Mrs Robson, Consett. DH8

Thank you. A brilliant job and one that I hate doing.

Mrs Robson, Consett. DH8

Emma Jenkins, Consett. DH8

Oven looks like new-thank you!

Emma Jenkins, Consett. DH8

Mrs Jewsbury, Belmont. DH1

As always really pleased with the results. Thanks

Mrs Jewsbury, Belmont. DH1

Chris Schrouder, Birtley. DH3

Had a right task!! Done a great job.

Chris Schrouder, Birtley. DH3

Mrs Gibson, Durham. DH1

Really pleased with overall result. Oven looks like new.

Mrs Gibson, Durham. DH1

Mrs Spedding, Durham. DH1

Great service-very prompt and very clean.

Mrs Spedding, Durham. DH1

Mrs Cross, Carville. DH1

So pleased to have my oven looking like new again. Very nice young man, nice to have such a person in my house.

Mrs Cross, Carville. DH1

Mrs Thomson, Wolsingham. DH3

An excellent job done. Thank you , it looks like new.

Mrs Thomson, Wolsingham. DH3

Mr Will Smiles, Durham. DH1

Superb job, amazing. Thank you.

Mr Will Smiles, Durham. DH1

Paul Anson, Brandon. DH7

Looks like a new oven. Wonderful!!

Paul Anson, Brandon. DH7

Mrs Hopkins, Brandon. DH7

Would recommend OVENU to anyone, very happy every time- have used company for the last 3 years.

Mrs Hopkins, Brandon. DH7

Tracey Robinson, Newbottle. DH4

Very professional service as always. The oven has never looked so clean!

Tracey Robinson, Newbottle. DH4

Deborah Eddie, White Smocks. DH1

Scott was extremely professional, punctual and did an excellent job. I would recommend the company to anyone.

Deborah Eddie, White Smocks. DH1

Dawn Faulkner, Consett. DH8

What a difference! It’s like a brand new oven-and had my ”hinge problem” diagnosed into the bargain.

Dawn Faulkner, Consett. DH8

Stephen Relf, Birtley. DH3

Excellent job – oven clean and all done professionally.

Stephen Relf, Birtley. DH3

Rachel Coy, Meadowfield. DH7

Brilliant service. My oven is now as good as new.

Rachel Coy, Meadowfield. DH7

Lesley Moore, Durham. DH1

Really pleased with overall results. Ovens look like new.

Lesley Moore, Durham. DH1

Carol Gibbins, Sherburn Hill. DH6

My hero (Scott) arrived early to clean my disgusting oven. He worked diligently and finished leaving me with my brand new oven. Thank you so much.

Carol Gibbins, Sherburn Hill. DH6

Andrew Dickens, Coxhoe. DH6

A first class job – thank you.

Andrew Dickens, Coxhoe. DH6

Mrs. Clifford, West Rainton. DH4

As usual your service was good, the work excellent and Scott polite and helpful. Well done, with thanks.

Mrs. Clifford, West Rainton. DH4

Mrs. Barnes, Chester-Le-Street. DH3

Good professional job!

Mrs. Barnes, Chester-Le-Street. DH3

Mrs. Bell, Durham. DH1

Marvellous – I couldn’t believe it could come up like new.

Mrs. Bell, Durham. DH1

Mrs. Kernick, Broom Park. DH7

Brilliant service – really pleased with all work carried out. Will definitely recommend to friends.

Mrs. Kernick, Broom Park. DH7

Mrs. Whitfield, Shincliffe. DH1

Delighted with my very clean oven. Thanks very much.

Mrs. Whitfield, Shincliffe. DH1

Helen Johnston, Newton Hall. DH1

Like new!

Helen Johnston, Newton Hall. DH1

Mrs. Hugill, Durham. DH1

Good job. Didn’t take too long. Many thanks.

Mrs. Hugill, Durham. DH1

Mrs. Burns, Consett. DH7

Brilliant! What a dude!

Mrs. Burns, Consett. DH7

Ron Lund, Durham. DH1

A very professional job carried out perfectly. Scott arrived on time, completed the task and left me with a brand new cooker. We are delighted with the result and would certainly recommend him to anyone needing your service. A fine after finish.

Ron Lund, Durham. DH1

Patricia Richardson, Ebchester. DH8

Very satisfied with standard of work, looks almost like new.

Patricia Richardson, Ebchester. DH8

May Rostron, Ebchester. DH8

I am delighted with my oven. It is brand new now.

May Rostron, Ebchester. DH8

Mrs Laidlow, Ouston. DH2

Very pleased with the result.

Mrs Laidlow, Ouston. DH2

Mrs Scott, Stanley. DH9

Excellent service – oven looks as good as new.

Mrs Scott, Stanley. DH9

Jennifer Dixon, Shotton. DH6

Excellent service, no hassle, no fuss, friendly staff and a fantastic service. Would definitely recommend to family and friends. Will definitely use again, much cheaper than buying a new oven.

Jennifer Dixon, Shotton. DH6

Elizabeth Bainbridge, Penshaw. DH4

The oven looks like new and I got a free lamp that I wasn’t expecting.

Elizabeth Bainbridge, Penshaw. DH4

Mrs Patterson, Shotton.DH6

Brilliant!! My oven is fab! Thanks.

Mrs Patterson, Shotton.DH6

Mrs Ferraday, Washington. DH4

Very thorough clean, fast, professional service.

Mrs Ferraday, Washington. DH4

Susan Studd, Durham. DH1

Fantastic service – arrived in blizzard conditions. Turned my filthy oven back to new.

Susan Studd, Durham. DH1

Christine Nichol, Consett. DH8

Brilliant. Looks like new. Quick and efficient.

Christine Nichol, Consett. DH8

Mrs Nicholson, Durham. DH1

Excellent service. Highly recommended.

Mrs Nicholson, Durham. DH1

Rachel Zettle, Ushaw Moor. DH7

Excellent service, well worth the money.

Rachel Zettle, Ushaw Moor. DH7

Mrs Craig, Chester-Le-Street. DH2

A good job well done!!

Mrs Craig, Chester-Le-Street. DH2

Lesley Craggs, Chester- Le- Street. DH2

Work was carried out well and on time. Scott was punctual which was important and worked quietly – just got on with it!

Lesley Craggs, Chester- Le- Street. DH2

Ann Miller, Broompark. DH7

The cleanest oven iv’e seen for years!

Ann Miller, Broompark. DH7

Sarah Oxley, Haswell. DH6

As always –  a very good job and saves me an eternity of time!!

Sarah Oxley, Haswell. DH6

Andrea Taylor, Birtley. DH3

Oven was a mess and is now like new. Amazing!

Andrea Taylor, Birtley. DH3

Dawn, Durham. DH1

Very happy with the oven after being cleaned.

Dawn, Durham. DH1

Mr Hannah, Houghton- Le- Spring. DH4

Over the moon with the finished article. Really good and friendly service. Thank you very much.

Mr Hannah, Houghton- Le- Spring. DH4

Jonathan Sandford, Great Lumley. DH3

Very good service. I would use this service again.

Jonathan Sandford, Great Lumley. DH3

Joan Nix, Durham. DH1

Excellent service. Wish I had it done years ago.

Joan Nix, Durham. DH1

Karen O’Driscoll, Kelloe. DH6

My oven is amazing. I never thought it would look so new again. Extremely pleased would highly recommend.

Karen O’Driscoll, Kelloe. DH6

Jane Kemp, Chester- Le- Street. DH2

Great service. Oven is as good as new.

Jane Kemp, Chester- Le- Street. DH2

Linda Jay, East Rainton. DH5

My oven looks like new!

Linda Jay, East Rainton. DH5

Emma Jane Newton, Stanley. DH9

Excellent service. Really pleased with result. Would definitely recommend to friends, family and neighbours.

Emma Jane Newton, Stanley. DH9

Rory Button, Newton Hall. DH1

After moving house the oven was in a terrible state. OVENU cleaned it. It is now like new.

Rory Button, Newton Hall. DH1

Mrs Robson, Consett. DH8

Amazing!! Where did my old oven go? It’s like new!!! Excellent service – managed to get here on time too despite horrendous weather. Very, very satisfied customer.

Mrs Robson, Consett. DH8

Gary Buckingham, Witton Gilbert. DH7

Thank you for a job well done. Oven looked fantastic. Very polite and courteous service.

Gary Buckingham, Witton Gilbert. DH7

Sadia Garfoot, Coxhoe. DH6

Cooker looked beautiful after OVENU cleaning. I would recommend them.

Sadia Garfoot, Coxhoe. DH6

Mrs Williams, Chester-Le-Street. DH2

Very pleased oven looks like new.

Mrs Williams, Chester-Le-Street. DH2

Mrs Lynn, Great Lumley. DH3

What an excellent service! I feel like i’ve got a new oven.

Mrs Lynn, Great Lumley. DH3

Ros Wells, Durham. DH1

Thank you for making my oven look like new. I have never seen it look so clean since we have had it.

Ros Wells, Durham. DH1

Denise Pascoe, Durham. DH7

Great job. Second year running. Very pleased with the work. Would certainly recommend you.

Denise Pascoe, Durham. DH7

Beverley Stapley, Durham. DH7

Extremely impressed. Oven sparkling clean. Scott very helpful and thorough.

Beverley Stapley, Durham. DH7

Lyn Turner, Pelton. DH2

Prompt and friendly service.

Lyn Turner, Pelton. DH2

Pulin Trivedi, Durham. DH1

Thanks very much. A fine job as always!

Pulin Trivedi, Durham. DH1

Debbie Monkhouse, Houghton- Le-Spring. DH5

Thanks for getting my oven back to a showroom standard. Looks fantastic, thank you. Will highly recommend.

Debbie Monkhouse, Houghton- Le-Spring. DH5

Mrs Ratcliffe, Belmont. DH1

Punctual, efficient, clean and friendly. Superb job. Many thanks. Will definitely be recommending to friends.

Mrs Ratcliffe, Belmont. DH1

Mrs Spurling, Chester- Le-Street. DH2

Great result well worth the money. Well done.

Mrs Spurling, Chester- Le-Street. DH2

June Austin, Chester-Le-Street, DH2

Thank you so much for making my oven gleam like new. I will be using you again.

June Austin, Chester-Le-Street, DH2

Andrea Bell, Beamish. DH9

Really pleased with the job done. Brilliant. Will recommend to everyone.

Andrea Bell, Beamish. DH9

Mrs Elliott, West Rainton. DH4

Really good job. Door a problem but sorted out. Great.

Mrs Elliott, West Rainton. DH4

Susan Walker, Durham. DH1

Much better than I thought it could ever look.

Susan Walker, Durham. DH1

Joan Martin, Mount Pleasant. DH4

Like having new appliances. Brilliant!

Joan Martin, Mount Pleasant. DH4

Mrs Craddock, Witton Gilbert. DH7

Scott turned up on time and was quick, tidy and efficient. Highly recommended.

Mrs Craddock, Witton Gilbert. DH7

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.